Returns & Refunds policy

Last updated: August 2026

At AMBRIANA, operated by Kākahu Manaaki, we want you to be satisfied with your purchase.

Consumer Guarantees Act

Our products are covered by the Consumer Guarantees Act 1993.

If a product is faulty, damaged, or does not meet the guarantees provided under New Zealand consumer law, we will provide an appropriate remedy, which may include repair, replacement or refund.

Nothing in this policy limits or excludes your rights under the Consumer Guarantees Act 1993 or any other applicable New Zealand law.

Faulty or Damaged Products

If you believe your item is faulty or damaged, please contact us as soon as possible at:

Email: kakahumanaaki@gmail.com

Please include:

• Your order number

• A description of the issue

• Clear photographs where applicable

If the issue is covered by the Consumer Guarantees Act, Kākahu Manaaki will cover reasonable return shipping costs and provide return instructions.

Change of Mind

We do not offer refunds or returns simply because you have changed your mind.

Please choose carefully before completing your purchase.

This does not affect your rights under the Consumer Guarantees Act 1993.

Size Exchanges

If you have ordered the wrong size, we may offer an exchange, subject to stock availability.

To be eligible for a size exchange:

• The item must be unworn

• The item must be unwashed

• All tags must remain attached

• The item must be returned in its original packaging where applicable

• The exchange request must be made within 14 days of delivery

Customers are responsible for return shipping costs associated with size exchanges.

Any replacement shipping costs will be advised before the exchange is processed.

Size exchanges are subject to availability. If the requested size is unavailable, we may not be able to provide an exchange.

Return Process

To request a return, refund or exchange, email:

kakahumanaaki@gmail.com

Please include your order number and details of your request.

Do not send an item back until return instructions have been provided.

Non-Returnable Items

We cannot accept returns for change-of-mind purposes where items are:

• Showing signs of wear

• Washed

• Damaged through misuse or improper care

• Returned without original packaging where applicable

This does not exclude your rights where a product is faulty or otherwise covered by the Consumer Guarantees Act 1993.

Contact

For all return, refund and exchange enquiries:

AMBRIANA
Operated by Kākahu Manaaki

Email: kakahumanaaki@gmail.com